The Parker Avery Group

Tricia Gustin

Since childhood, Tricia has enjoyed designing, creating, and transforming using a variety of materials...she leverages these skills in developing innovative and pragmatic solutions that provide lasting results for her clients.

Tricia has over 25 years of design, marketing, operational, and consulting experience focused in retail, food service, and home décor. Tricia has managed, led or contributed significantly to initiatives focused on business transformation, organizational design, change management, store operational improvements, business case development to support strategic investments, enterprise and store-level package selection, knowledge management, and legacy application assessments. Tricia has also authored, edited, designed, and contributed to a variety of published articles, thought leadership pieces, and marketing collateral, as well as company and personal blogs. She holds a BBA from the College of William & Mary and an MBA from the Robins School of Business at the University of Richmond. She and her family live near Richmond, Virginia, where she enjoys distance running, playing golf, interior design, building pretty much anything with 2x4's, and conducting extensive, multi-weekly store visits to the local home improvement and thrift stores to support her small home décor & design business.

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Recent Contributions

What to Do When You’re Expecting…CustomersPodcast, June 2020
You Don't Have to See the Whole Staircase Blog Post, 05/21/2020
Running Retail: Begin with Great(er) Expectations Blog Post, 08/09/19
The Women of Parker Avery—Part 2: Moving Ahead Blog Post, 04/25/19
Store Labor and Role Transformation A New Era for Retail Store Associates
Store Operations Improvements and Organizational Alignment Client Case Study

Field and Field Support Organization DesignClient Case Study
Store Operations Efficiency Client Case Study
Core Support Systems Package Selection Client Case Study