Retail Advisor Newsletter

Quarterly Newsletter

Spring 2019

Embracing Perpetual Change

Springtime is undoubtedly about change; it breathes new life into the world around us and represents a time of rejuvenation.  We certainly feel the shift in the weather, but we are also feeling especially excited and energetic to share how The Parker Avery Group is helping retailers with continued growth and managing through change.

Over the past few months, we have shared many of our client case studies—which I hope you have had time to review.  We continue to see Parker Avery clients making investments to improve cross-channel effectiveness, meet customer expectations through inventory optimization, and find the best solutions to enable their transformation.

One thing is for certain, there was a common thread across all of our recent projects: change

There were those seeking new solutions to solve problems like integrated merchandise and assortment planning, pricing and promotion management, allocation, forecasting, and replenishment, and also a late surge of investment in finding the next generation ERP solutions.  Our team led several diverse retailers, such as T-Mobile and a global discount grocer, through transformational initiatives, beginning with clear business process design, continuing through solution assessment with comprehensive RFPs and vendor evaluations, and concluding with scoring, advising, and selecting the best solution to meet their business requirements. 

There were those implementing new solutions like Lands’ End and Orvis with whom we worked to implement integrated assortment planning solutions and processes, enabling them to build relevant assortments in a faster manner.  The end-to-end visibility of their processes, common goals, and significant collaboration from design to merchandise and assortment planning will undoubtedly lead to improved cross-channel effectiveness.  

We helped clients like Stein Mart achieve pure business process improvements.  Working closely with the Stein Mart team, we led them through a wide-ranging business process transformation—proving that when you focus on defining your strategy first, the roadmap becomes clear, and many quick wins can be discovered that add immediate value to the bottom line.

Then there was Kirkland’s taking their first step towards unified commerce with the implementation of buy-online-pickup-in-store (BOPIS) capabilities.  We know in most cases, consumers will only give a retailer one chance to get it right, so seeking consulting expertise for such a significant process improvement was critical.  

Through all of these projects, Parker Avery played a significant role in leading change management activities.  Change and transformation are not easy on anyone in the business or IT, and we were thrilled to see that all retailers we worked with understand the importance of change management to optimize the results of their investments. 

What can you expect from The Parker Avery Group in the coming months? Well, we will continue our leadership in change management and organizational collaboration, share a roadmap for going customer-centric in all aspects of the retail organization, and provide more knowledge on how to blend the art and science of your business effectively.

Upon seeing strong 2019 first quarter retail results, my glass is half full, the change reinvigorates me, and I am truly looking forward to the remainder of the year.  We continue 2019 with solid confidence that the clients we worked with are positioned for growth and ready for what comes next.

If you would like to take a minute to talk about what is blooming in your business, please reach out.


Sonia Hernandez Signature

Sonia Hernandez

Partner, The Parker Avery Group

Thought Leadership

A Win for Both Sides:
Benefits of BOPIS for Consumers and Retailers

The shift in the shopping experience has forced retailers to change their strategy for attracting customers, and many are introducing faster more convenient fulfillment methods...

Future-Proofing Retail:
Building a Solid Foundation for Tomorrow

The foundational aspects of your business are key to gaining the growth and capabilities you desire, but they are comprised of a variety of elements that must be understood and assessed...

Plan to Succeed:
Commencing a Large-Scale Retail System Implementation

There are several critical elements that are required for a successful ERP implementation—lessons learned through extensive experience with a wide variety of companies...

New Case Studies

Case Study ImageGlobal Organizational Change Management (OCM)
Development and execution of an all-encompassing change management program to support adoption of a new global ERP and finance solution into normal business operations...

Case Study ImageImplementing Buy Online Pick Up In Store (BOPIS) Capabilities
End-to-end project management, retail business process expertise, and testing oversight for the design, pilot and implementation of new in-store order fulfilment capabilities...

Case Study ImageAssortment and Item Planning Implementation
Design of new, integrated planning processes and configuration of an assortment and item planning system to deliver the desired future state capabilities...

And don't miss our latest personal commentaries and insights in the Retail Advisor blog.

blogCelebrating the Women of Parker Avery
(April 16-25, 2019)

blogOrganizational Change Management: Who owns it?
(April 9, 2019)

Retail Radar

The Parker Avery Group frequently contributes to articles, publications and events beyond our own thought leadership to provide current perspectives and advice to the retail community. We invite you to read the following articles to which we recently contributed or authored:

PAG Women Image Parker Avery Celebrates the Role of Women in Retail Leadership
Firm highlights unique experiences and talent of female leaders and associates

PAG News Image The Parker Avery Group Expands
The Parker Avery Group, an Atlanta based boutique retail consulting and strategy firm, is pleased to announce the addition of two retail veterans to the firm, Sarah Booth and Maurizio Scrofani.

Luxury Daily logoBrand ambassador covers blur lines between editorial, ads
(Luxury Daily, January 2019)

Great Reads

The Next Right Thing: A Simple, Soulful Practice for Making Life Decisions, by Emily P. Freeman, Wall Street Journal bestselling author, creative director, and spiritual mentor. Non-fiction, lifestyle. A fresh way of practicing familiar but often forgotten advice: simply do the next right thing; it is possible to clear the decision-making chaos, quiet the fear of choosing wrong, and find the courage to finally decide without regret or second-guessing

Dreyer's English: An Utterly Correct Guide to Clarity and Style, by Benjamin Dreyer, Vice President, Executive Managing Editor and Copy Chief of Random House. Business, professional. An essential and highly entertaining guide on how to use the English language properly--while balancing creativity, clarity, and convention.

Educated: A Memoir, by Tara Westover, American author living in the UK who is a visiting fellow at Harvard University and holds a PhD from Cambridge. Non-fiction, biography. Memoir of a young girl who didn't see the inside of a traditional classroom until the age of seventeen--and detailing the courage, sacrifice, and grit it took for her to ultimately earn a PhD from Cambridge University.

Download PDF Version of Newsletter